My family and I visited the restaurant on Saturday 21 September 2019 while on holiday in Cape Town. This was the worst experience I have ever had at a restaurant. The service was poor with only three waiters there of which only one was really working. Service was rushed and prawn curry was nothing like the description (disgusting).
The bill arrived which amounted to R1,400 and the impatient waiter entered R14,000 into the card machine and pressed enter to the next screen to enter pin (this machine did not show the amount to be paid on the “enter pin” screen).
About a half an hour later I realized that an extra “0” had been added to my bill and instead of paying R1,400 I had paid R14,000. A whole additional R12,600 extra. Upon returning to the store to politely explain the error to the manager, Mr FAIZAL JOHNSTONE, and ask for a refund, I was rudely told that their machines can’t refund on a credit card and I should return on Monday. This arrogant, and rude imbecile has no understanding of customer service or respect for a fellow human being and the situation soon turned ugly.
I will never return to this restaurant again and would like to bring this sort of service to the attention of fellow diners.