One of the worse restaurant experience in our lives.
We called and said that we saw a balcony in their pictures and would like to book a table there. The person was nice and mentioned that the balcony belongs to Piano Bar but that they have a deal with them and he can arrange us sitting there and ordering from Ding Dong. So we did book and go. When we first got to Piano Bar the person who welcomed us there said that it is not possible to sit there and order from Ding Dong, so we were confused and called the Ding Dong person again who told us to go speak to one specific person at Piano Bar. That was quite weird but we did so. That person (will not name him here) was also very hesitant but told us that its fine and we could sit there. We did try to inquire about this hesitancy and inconsistency between what each person is saying and how each is behaving and said multiple times that we don’t mind just eating downstairs at Ding Dong, he responded (very hesitantly again) that there was nothing wrong at all and that we can sit. We stupidly did so. We sat around 7pm and we ordered immediately. 30 minutes later, the person comes to us and tells us he apologizes the food will take another 30 minutes. An hour later same thing (waiter came and said that food will take another 30 minutes). I got suspicious here and knew that this was being done on purpose but gave them the benefit of the doubt. We called Ding Dong again and the person apologized for that and promised that order will arrive very soon. 8.30pm.. still nothing.. so we left humiliated.
This is such a horrific degrading treatment of customers. If Piano Bar has an issue with Ding Dong, then Ding Dong should have informed us from the beginning and not let us be a victim of their own problems. Goes without saying that I will not be stepping at Ding Dong again
