The service is only even perfunctory, with cold drinks often arriving lukewarm and hot ones cold. The cappuccino seems to always come with a thick layer or oil, and the food is usually- if not always- downright bad. Instead of carmelised onions, you get fresh. Grease, salt and bad sauces are usually in abundance; we only ever stop here if we're waiting for another of our party to finish shopping so we can go home. They need a complete overhaul of either the menu, or the kitchen staff.