Food is good. Service is excellent from the staff and that's what makes me come back repeatedly to the shop. I definitely don't want to turn this into a racial issue but for all the times I've been there with my family I've never seen the owners (mother, father, daughters) come to us to find out if we are fine not even greetings. As franchisees it wouldn't hurt to even give a smile to your customers just to show that you care for customers regardless of their colour. Recently I went there with a friend of mine and to my surprise she has also made similar observations about the owners because she often comes with her family there. The ambience will be 100% if the owners can be more friendlier. Talk about food...excellent!