Today I've experienced the worst service ever in a restaurant. I was passing trough Greenside and I stopped to have a cold drink and send my emails. Looking for a place with free wifi I found Andiccio 24. The place completely empty, around 6 guys behind the till. I asked for a Sangria glass. Everybody staried at me while I waited for my drink. Finally the drink came - I asked the waiter if he can give me the password for the wifi and I got a cold and short answer - "The Network is not working". I showed him on my pad that I had full signal with their network - he tells me again that is not working.
I ask him if he takes me as an idiot and asked him again for the password. In the end I got this "coffeman" password. Guess what? That was the wrong password.
The waiter told me it is the right one and that the network is not working. He started arguing with me.
By this time I'm losing my temper and asking for a manager's number.
I called the manager, explaining the situation and how rude thier staff is and why the restaurant has an free wifi sticker if they are not supplying the service?
I moved to another table, leaving my untouched drink waiting for the manager to talk to them.
He called on the landline, they talked for about 4 minutes.
The waiter puts the phone down. I stay there for another 2 minutes and nobodoy comes to appologize or to tell me what the manager directions were. I sit like an idiot, finally I explode and asking them what kind of service is this? How is possible to leave an unhappy customer like that without coming and saying something. I leave the place refusing to pay for something that I didnt even touch.
I moved to the next place next door.
Guess what? The waiter comes after me and puts the R20 bill in my face at the table of the other restaurant in front of everybody.
I told them that I refuse to pay. They came after 5 minutes again telling me the manager wants to talk to me. I go back there , they dial the manager's number.
I start speaking with him, Pilo was his name or something like that. He swore at me and told me to pay the bill and get out of the restaurant.
I put the phone down and went back to the other restaurant.
After 5 minutes they came with some local security for the reason of refusing to pay.
Im going back, angry like hell. Im asking for their registration number of the company so I can make a complaint to the Consumer Protection. They start verbally fighting with me, accusing me of callling them "monkeys".
Guys, if you expect any kind of service from an waiter, Andiccio 24 Greenside is definitely not the place to go. This was my 5-6th time there, all the time you see those sad faces of the waiters and bad service. I wish I could contact the owner of the franchise, maybe he really doesn't know what happens in there.
Kind regards,
Adrian
