Fire and Ice (Melrose Arch)

Wednesday, February 12th, 2014

Reviewed by monique muller

For the past 2 years I wanted to book at Fire and ice restaurant and every time they are fully booked. .. which I understand. I decided to book in December 2013 for Feb just so that we can have a booking. 2 days before the time I phoned again to confirm my booking. ... They don't have my name on the list. They are fully booked and can't even squeeze us in. 2 days before Valentines day and we don't have any place to go to. .. this is unexceptable... I'm upset that they messed up and won't go out of their way to fix it and remain customer satisfaction. ..