Col’Cacchio (Stellenbosch)

Monday, January 8th, 2024

Reviewed by Ryan Wastie

If there was 0 stars to rate this establishment I would, especially the Stellenbosch branch, all the other branches are excellent, my family and I went to visit today with the impression on using the entertainer as we always do, I spoke with Paul one of the waitrons who advised that the app establishment no longer accepts the entertainer as of 4 years ago, this is absolute nonsense as we were in the restaurant and we used the app at the time, we were then advised to speak to the manager in a very cocky manner as if we didn't know what we were speaking about, the Manager Nyasha told me that the entertainer app only shows the somerset west branch, when I opened the app and showed her the Stellenbosch branch is listed she paused as if she just realized she was talking nonsense to me at first she told me that she will honour it if she can see its the Stellenbosch branch, but to my surprise she declined and advised she will not honour the meals, she advised the owner is overseas and they also wont honour it because they have decided to cancel it, well if you knew this, as a very successful establishment you should contact the entertainer directly and advise them to remove you and avoid clients coming to the place to redeem like me, this was the worst experience I have had, this is my favourite restaurant in Stellenbosch and it will be the last time I will ever come here, they literally refused to give it to us, its not our duty to contact the entertainer its your duty Owner!!!! Nyasha was extremely rude and didnt even allow me the time to speak and explain. Very embarrasing experience, I wouldnt recommend this branch purely because of the service, if you want to visit, please visit all the other branches!