We had an impulsive dinner at Kream last night. Despite not having a booking (the restaurant was busy) they accommodated us. The wine list reads like a fairy tale to a wine lover like myself. I had proper option anxiety. The prices were also reasonable as we are from Cape Town - comparatively cheaper at Kream. We had a perfectly balanced tabouleh salad for a starter. I had kingklip for mains, which was exceptionally well prepared and presented, and my partner had the confit chicken which was full of flavour. The service was slick, not forced and genuinely hospitable. I was not expecting much from a mall-based restaurant, but Kream surprised and delighted with every point of interaction. Cant recommend them enough!

Attentive but not invasive service. Unbelievable food and stunning ambiance!

My partner and I had booked 3 days in advance. We had arrived promptly and was escourted to our seats. It was a table at the corner of the restaurant, against a wall, with pillars on either side and a fire hydrant. The seating felt so claustrophobic and there was hardly any circulation of air that we both felt like we were stuffed in a heated oven. The waiter at hand did not ask if we were comfortable or okay. She left. Upon her return we then asked her to check if there were available tables, upon her return she said there were 2 tables available to choose from (bearing in mind that the restaurant was virtually only about 30% occupied at that time) we were about to move but soon after another employee came along and we were then told those tables were booked. They asked us to choose from the upstairs area. The waiter escorted me upstairs, there were lots of tables available. But the person in charge upstairs had told us the tables were reserved for the people that were already seated outside, because it started to rain. How is that fair? Why did they need to get first preference when they had already chosen their lovely seats outside on the balcony? I had to walk back down to my corner seat. The manager was making her rounds to introduce herself and discuss their off-the-menu specials. She introduced herself to us and never asked if we were comfortable or okay before trying to recite out her specials to us. I was literally sweating, with sweat rolling off my brow. I had to stop her to tell her the situation, before she decided to do anything about our situation. The same 2 tables that were previously unavailable to us then automatically became available. So we moved. Which we were thankful for. Our main course was delicious but our starter was quite disappointing and frightening. We ordered a snoek parcel. 2 tiny little spring rolls with stuffed snoek. While my partner consumed hers, she found a piece of bone, the size of her pinky finger in the parcel. This happened while she was chewing and almost had it stuck in her throat. I called the manager and asked her protocols involved with serving certain type of fish and having fish pin-boned (deboned). She agreed. I showed her the bone found. Her face lit up and her eyes went big. She was obviously shocked and embarassed. She just took the plate and left. There was no proper apology as well as providing a replacement of the meal. We didn't make a fuss off it. Knowing my partner could have been hurt or worse by the fishbone. And that these are pricey meals I.e. fine dining that we are supposed to enjoy. I took a photo of the bone. We ordered mains. In hindsight of all of this, the waiter provided to us, had to be reminded numerous times for various things that we had asked for throughout our evening here. This was quite a daunting and tiring experience. Even through all of this. We gave a sizeable tip and thanked them before we had left. The ambience and lighting is lovely. But the service and food was quite poor owing to the fact that they are supposed to be a fine dining restaurant with the highest service and quality rating from all of the restaurants within Mall of Africa.

Beautiful restaurant and a nice outside view and the food is mouth watering... Love it

I have visited Kream 3 times in the past few months and i must applaud them for their consistency with the food and service. When we got to Kream the first time, the one thing that stood out was the service. We had competent and helpful staff with us every step of the way. And this has not changed. The decor of the place is beautiful and it really feels like a spoil. Our first visit was for our anniversary. It was made extremely special with them adding roses to our table and then even taking a picture of us and having it printed. It was hot and we had a table on the deck and lots of privacy. The second was for a friends birthday and on this occasion we had the private room. Our friend was from CT and we suggested Kream for the get together based on our past experience, and everyone had a wonderful time. We had the best waitress, Mandy, and it felt like she was there whenever we needed her. The last visit was for a girls night out dinner and it was just as good. My favourite meal is the Bone Marrow Fillet. I have had it all 3 times and i cant change. Best Fillet Ever! I have tried other dishes as my friends have ordered an array of dishes. All look amazing and taste great too. But this fillet has my heart. On our first visit we couldn't decide what dessert to try so we had the dessert tasting platter which was recommended. I have never had that at a restaurant before so it was such a treat. My favourite dessert is the chocolate ganache. Pure indulgence and worth the calories. Overall, Kream is a restaurant that I recommend when i know of anyone wanting a great fillet or wanting to spend a special night/day. My only problem is that they have gotten so busy now so we couldn't get last minute bookings the past few times we just had to have a good fillet :) So, book in advance and don't miss out!!!