Don’t support disgusting owner attitude

Awful food & disgusting owner attitude

Disgusting

Disgusting attitude by Gavin their owner

Heritage Sq: Ordered a craft beer, arrived and was flat and had to be replaced! Starters were nice, mains were a complete disaster! Our whole experience was tarnishes by a complete lack of attentive & unfriendly staff! Anik our waitress needs to find a new profession. Service was disgusting & probably one of the worst we have had in Cape Town! We’ve eaten at the Blouberg branch & I cannot believe the difference in the food quality and staff attitude. My burger patty was raw & completely uncooked, I ate what I could because I was hungry. Spoke with Marshal their manager and he did what he could to assist. He mentioned the main would be removed from the bill and it wasn’t! I asked him why and he mentioned the owner Gavin told him not to. So it’s fine for the staff to walk around giving out free shooters to customers however when the food is uncooked & disgusting you get your customers to pay for it?! I was told by Gavin the owner that I was the one that had the issue, and he was unwilling to rectify the situation. It’s amazing how customers get blamed for a complete lack of service; poor food and shocking attitude by non other than the owner himself. Gavin your arrogance is more than revealing and I honestly hope that you comes down to earth with a rude awakening! Do not support this franchise they do not care about their customers!