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  Joy Watson

  April 16, 2016

  I had a truly horrible experience at Haiku recently. We booked for dinner and were told that the restaurant was fully booked and that because of this, we would have our table for about an hour and half and would have to vacate the table thereafter. Only to find many empty tables during the full trajectory of our meal and after (long after the said hour and half!) We then apparently had the temerity to query the price of something on our bill. And were subjected to the joys of one Greg Randell, a person who is apparently part of ‘management’ but has zero ability to manage any sort of basic public relations interaction. He came over and proceeded from the outset to talk to us in a patronizing, rude manner. I mean, how dare we question prices in an establishment such as this?! At one point, I wanted to relay the disappointment at being told that we would need to leave early due to the fact that the restaurant was full only to find that it was empty. He point blank refused to listen to this ‘additional’ story. And here’s the thing – if he had respectfully and politely given us the very same explanation about the matter we were querying, there would have been no issue. But to spend good money on a much longed for night out and to be treated in way that made us feel inferior, was both unnecessary and unacceptable. A big thank you to Oliver, who tried so hard to appease and to hear the narrative of what had been so deeply insulting.

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