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@eatout_southafrica

The secret behind Meraki by Charlie Lakin’s triumph in service excellence

Meraki’s charm stems from a dedication to showcasing what they believe in rather than catering to ...
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- Article
Waiter confessions: 8 customer habits that grind their gears

Local waitstaff share their candid views on the aspects that irk ...
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- Article
- Feature
- dining
- service
The 2016 Eat Out John Psillos Award for Outstanding Contribution to Service

Jennifer Hugé, the winner of the inaugural Eat Out John Psillos Award for Outstanding Contribution ...
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- Article
Say what? Managing noise and music levels in restaurants

What a restaurant sounds like is a big part of its character. Kate Ferreira finds out more about ...
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- Article
- Feature
- industry
- music
- noise
The Roundhouse: winners of the Service Excellence Award

When last were you greeted at your car and escorted to the restaurant on the arm of a waiter? ...
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- Article
How to complain (nicely)

Reheated dish still frozen in the middle? Arachnid in your arrabiata? David Cope on how to ...
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- Article
- Feature
- service
At your service

Lisa van Aswegen gets the lowdown on what it takes to deliver great service from sommelier Neil ...
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- Article

Promoted Restaurants